Daily Prompt: Are you being served?
by michelle w. on September 19, 2013
What’s the most dreadful (or wonderful) experience you’ve ever had as a customer?
I had a recent dreadful experience as a customer of Target.com. My step-granddaughter had a birthday in July and like most girls her age, she loves Dora! She was growing out of her baby bed and needed a toddler bed. So, near the end of June, I ordered the Dora Toddler Bed along with the Dora sheets, pillowcase, and comforter. The Dora sheets, pillowcase, and comforter set came right away. I waited until a week after the ‘ship by’ date, went to my e-mail receipt, and clicked on the ‘Track Your Package’ icon, which took me to the UPS website. There it told me that my tracking number was incorrect.
I called Target right away and told them about the problem. They promptly canceled the order and placed a reorder by phone. I received my receipt by e-mail again. I waited until a week after the ‘ship by’ date, went to my receipt, and clicked on the ‘Track Your Package’ icon. Again, the UPS website told me that my tracking number was incorrect. REALLY! I can understand the first time, but TWICE! I was fuming. By now, it was well past her birthday.
Again, I called Target and told them about the problem. They canceled my order and asked if I wanted to reorder. I said, “No. I will order it from WalMart”, which I did and I had the Dora Bed in three days.
To give Target.com credit, they did fully refund my money.
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